churn360.com

Empower Your Success Team with Churn360: The Ultimate Customer Success Platform

In the competitive landscape of B2B and SaaS, growth isn't just about acquiring new customers—it’s about keeping the ones you have. Churn360 is a comprehensive Customer Success Platform (CSP) designed to help businesses predict customer health, extinguish churn before it happens, and significantly accelerate retention and revenue. By centralizing customer data, Churn360 provides actionable insights that allow Customer Success Managers (CSMs) to move from a reactive to a proactive workflow.

Key Features of Churn360

• Predictive Customer Health Scoring: Leverage data-driven metrics to assign health scores to every account. Identify which customers are thriving and which are showing early warning signs of churn based on product usage, support tickets, and engagement levels.
• Automated Playbooks: Standardize your success processes with automated workflows. Whether it’s an onboarding sequence or a "save" play for a declining account, Churn360 ensures your team takes the right action at the right time.
• 360-Degree Customer View: Break down data silos by integrating with your existing tech stack, including CRMs like Salesforce and HubSpot, support tools like Zendesk, and communication platforms like Slack. Get a unified view of the entire customer journey.
• Early Warning Alerts: Set up custom triggers to notify your team when a customer’s behavior changes. Whether it's a drop in login frequency or a negative sentiment in a support ticket, you’ll be the first to know.
• Segmentation and Reporting: Group your customers by industry, lifecycle stage, or revenue tier. Generate detailed reports to visualize retention trends and demonstrate the ROI of your customer success initiatives.

Transform Your Business Strategy

By implementing Churn360, organizations can shift their focus toward proactive retention management. Instead of fighting fires, your team can concentrate on driving product adoption and identifying expansion opportunities. This strategic approach not only stabilizes your recurring revenue but also uncovers hidden upsell and cross-sell potential within your existing user base.

Why Choose Churn360 for Retention and Revenue?

• Reduce Churn Rates: Use AI-driven insights to catch at-risk customers early, allowing you to intervene and resolve issues before they lead to cancellation.
• Maximize Customer Lifetime Value (LTV): By improving the customer experience and ensuring users see constant value, you extend the duration of their contracts and increase their total value to your business.
• Enhance Team Productivity: Automating routine tasks and administrative work allows your Customer Success team to manage more accounts effectively without sacrificing the quality of service.
• Drive Predictable Growth: With clear visibility into your renewal pipeline and account health, your leadership team can forecast revenue with higher accuracy and confidence.

Stop guessing about your customers' happiness. With Churn360, you gain the clarity needed to foster long-term loyalty, turn users into advocates, and build a sustainable engine for revenue growth.