Level AI

Elevate Your Contact Center Intelligence with Level AI

Level AI is a cutting-edge platform designed to redefine customer service by leveraging advanced conversational intelligence and large language models (LLMs). By moving beyond basic call recording, Level AI allows organizations to uncover deep insights, optimize agent performance, and automate complex operations in real-time. It serves as a comprehensive intelligence layer for modern contact centers looking to bridge the gap between raw data and actionable business outcomes.

Core Features and Capabilities

Level AI provides a robust suite of tools that go beyond traditional analytics, offering a 360-degree view of every customer interaction across multiple channels, including voice, chat, and email.

• Omnichannel Conversation Intelligence: Automatically capture and analyze 100% of customer interactions. Unlike legacy systems that only sample a small fraction of calls, Level AI ensures no customer sentiment or critical issue goes unnoticed.
• Automated Quality Assurance (Auto-QA): Drastically reduce the time spent on manual audits. Level AI uses sophisticated NLP to grade interactions based on custom rubrics, ensuring compliance and high service standards are met consistently.
• Real-Time Agent Assist: Empower your support team with live guidance. The platform provides agents with instant knowledge base suggestions, next-best-action prompts, and compliance alerts during live conversations to improve first-call resolution.
• Advanced Sentiment and Intent Analysis: Move beyond simple keyword matching. Level AI understands the nuance, emotion, and underlying intent behind customer queries, providing a more accurate "Voice of the Customer" (VoC).
• Actionable Reporting Dashboards: Turn complex data into clear visuals. Identify trends, track KPIs like CSAT and NPS, and pinpoint specific areas where your team needs additional training or resource allocation.

Strategic Use Cases for Modern Enterprises

Whether you are looking to scale your support operations or improve brand loyalty, Level AI offers versatile applications across various business functions:

• Performance Optimization: Identify top-performing behaviors and replicate them across the entire workforce. By identifying training gaps through data, managers can provide personalized coaching that moves the needle on team productivity.
• Operational Efficiency: Automate repetitive administrative tasks such as call summarization and data entry, allowing agents to focus on solving complex customer problems and reducing overall Average Handle Time (AHT).
• Compliance and Risk Management: Automatically flag sensitive data (PII) or non-compliant language in real-time, protecting your organization from legal risks and ensuring adherence to industry regulations.
• Churn Reduction: Detect signs of customer frustration or churn risk early in the conversation. By proactively identifying at-risk accounts, businesses can implement retention strategies before the customer leaves.

The Benefits of Integrating Level AI

Implementing Level AI enables organizations to transform their contact center from a cost center into a powerful engine for growth. By optimizing performance, you ensure that every customer interaction is an opportunity to build trust. The automation of manual operations not only reduces overhead costs but also improves agent morale by removing mundane tasks. Ultimately, Level AI provides the strategic data needed to make informed decisions that improve the bottom line and drive long-term customer success.

Future-Proof Your Customer Experience

In an era where customer expectations are higher than ever, Level AI gives you the technological edge to stay competitive. By harnessing the power of generative AI and deep learning, the platform ensures your contact center is proactive, efficient, and deeply aligned with your customers' needs.