Numa | AI for Dealerships

Revolutionize Your Service Drive with Numa AI for Dealerships

Numa is a cutting-edge, AI-powered communication platform specifically engineered to streamline operations in automotive service departments. By leveraging advanced conversational intelligence, Numa acts as a virtual service assistant that works around the clock to capture revenue, improve customer satisfaction, and reduce the heavy administrative burden on service advisors.

Key Features of Numa

• Autonomous Appointment Scheduling: Numa integrates directly with your existing dealership management systems (DMS) to allow customers to book, reschedule, or cancel service appointments via text 24/7. No more missed opportunities during after-hours calls.
• Automated RO Capture: The platform intelligently identifies service needs and autonomously captures Repair Orders (ROs). By streamlining the intake process, Numa ensures that lead data is accurate and instantly accessible to your team.
• Real-Time Status Updates: Keep customers in the loop without picking up the phone. Numa delivers automated, real-time updates regarding vehicle status, parts arrivals, and completion times, significantly reducing "status check" phone calls to the service desk.
• Missed Call Recovery: Numa ensures that no customer is left waiting. If a service line is busy, the AI can instantly intercept the call and pivot the conversation to a text-based interaction, capturing the customer's needs before they call a competitor.
• Seamless DMS Integration: Designed to fit into your existing workflow, Numa syncs with major automotive software platforms to ensure data consistency across your service, parts, and billing departments.

The Benefits of AI-Driven Fixed Ops

Implementing Numa into your dealership’s fixed operations provides a competitive edge by modernizing the customer journey. By automating routine tasks, your service advisors can focus on high-value interactions and complex mechanical consultations rather than playing phone tag or managing calendars.

Furthermore, Numa enhances the customer experience by meeting modern drivers where they are: on their smartphones. Text-based communication is the preferred method for the majority of today's consumers, leading to faster approvals on additional service recommendations and higher CSI (Customer Satisfaction Index) scores.

Versatile Use Cases for Modern Dealerships

• Increasing Service Volume: Capture more appointments by providing a frictionless, digital booking experience that appeals to busy professionals.
• Reducing No-Shows: Automated reminders and easy two-way texting allow customers to confirm or reschedule appointments instantly, keeping your service bays full.
• Boosting Efficiency: Decrease the "noise" in the service drive by automating the most repetitive inquiries, allowing your staff to manage more vehicles with less stress.
• Enhancing Customer Loyalty: Provide the transparency and speed that modern car owners expect, turning one-time service visits into lifelong dealership relationships.

In an era where digital transformation is essential, Numa provides the tools necessary for dealerships to operate more profitably and efficiently. It is the ultimate solution for service departments looking to maximize their throughput and deliver a premium, tech-forward experience to every vehicle owner.